نوع مقاله : مقاله پژوهشی
نویسندگان
1 استادیار مدیریت ورزشی، دانشگاه آزاد اسلامی واحد شهرکرد
2 استادیار مدیریت ورزشی، دانشگاه آزاد اسلامی واحد رودان
چکیده
هدف این پژوهش، طراحی مدل ارتباطی نیروی کار عاطفی در مربیان تیم‌های ورزشی دانشگاه‌های تهران بود. روش پژوهش، توصیفی- همبستگی بود. تمامی مربیان تیم‌های رشته‌های مختلف ورزشی دانشگاه‌های دولتی شهر تهران به تعداد 289 نفر، جامعه و نمونة آماری پژوهش را تشکیل دادند. برای جمع‌آوری داده‌های موردنیاز از پرسش‌نامه‌های اطلاعات فردی، کنش سطحی، کنش عمیق، تعدیل خودکار، عواطف مثبت و عواطف منفی، خستگی عاطفی، هوش هیجانی و رضایت شغلی استفاده شد. نتایج نشان داد که الگوی پژوهش از برازش لازم برخوردار بود. عواطف مثبت، اثر معنادار و منفی بر کنش سطحی و اثر معنادار و مثبت بر کنش عمیق داشتند. عواطف منفی، اثر معنادار و مثبت بر کنش سطحی و اثر معنادار و منفی بر کنش عمیق نشان دادند. هوش هیجانی بر راهبردهای نیروی کار عاطفی (کنش سطحی، کنش عمیق و تعدیل خودکار) تأثیر داشت. همچنین، راهبردهای نیروی کار عاطفی بر خستگی عاطفی تأثیر داشت؛ بنابراین، در شرایط متفاوت عاطفی، مربیان می‌توانند راهبرد مناسب نیروی کار عاطفی را به‌کار گیرند و به‌این‌ترتیب، خستگی عاطفی کمتری در آن‌ها ایجاد خواهد شود و رضایت شغلی بیشتری را احساس خواهند کرد.
کلیدواژه‌ها
موضوعات
عنوان مقاله [English]
Designing Communication Model in Emotional Labor of Coaches in Tehran University Sport Teams
نویسندگان [English]
- Haleh Fazel 1
- Maryam Aghakhanbabaei 2
1 Assistant Professor of Sport Management Islamic Azad University, Shahrekord Branch, Iran
2 Assistant Professor of Sport Management, Islamic Azad University, Roudan Branch, Iran
چکیده [English]
The purpose of this study was to designing communication model in emotional labor of coaches in Tehran University sport teams. The statistical method used in this study was descriptive correlation. The population and sample were coaches in Tehran University sport teams that were 289 persons. To collect the required data for the study demographic characteristics questionnaire, surface acting questionnaire, deep acting questionnaire, automatic regulation questionnaire, positive affectivity and negative affectivity questionnaire, emotional exhaustion questionnaire, emotional intelligence questionnaire, and job satisfaction questionnaire were used. It was confirmed that the model was correlated. Positive affectivity had significant negative effect on surface acting and had significant positive effect on deep acting. Negative affectivity had significant positive effect on surface acting and had significant negative effect on deep acting. Emotional intelligence had effect on emotional labor (surface acting, deep acting, and automatic regulation). Also, emotional labor had effect on emotional exhaustion. So, coaches in different situations emotional, can apply appropriate strategies emotional labor, and they created less emotional exhaustion, and will feel more job satisfaction
کلیدواژه‌ها [English]
- Emotional Labor
- Positive and Negative Affectivity
- Emotional Intelligence
- Emotional Exhaustion
- job satisfaction
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