نوع مقاله : مقاله پژوهشی
نویسندگان
استادیار مدیریت ورزشی، پژوهشگاه تربیت بدنی و علوم ورزشی
چکیده
هدف از پژوهش حاضر، طراحی و اعتباریابی پرسش‌نامۀ رضایت کارکنان از کیفیت خدمات داخلی اماکن ورزشی آبی بود. جامعۀ آماری پژوهش را کارکنان استخرها و مراکز آبی شهر تهران تشکیل دادند. افراد نمونه نیز به‌شکل غیر‌تصادفی و با استفاده از روش غیرهدفمند و در‌دسترس انتخاب شدند و 284 نفر پرسش‌نامه را تکمیل نمودند. روش تحلیل داده‌ها استفاده از معادلات ساختاری، تحلیل عاملی اکتشافی و تحلیل عاملی تأییدی مرتبۀ اول و دوم بود. نتایج نشان‌دهندۀ پنج عامل اصلی تأثیرگذار بر رضایت کارکنان از کیفیت خدمات داخلی مراکز آبی می‌باشد که عبارت هستند از: رهبری، منابع، پاداش، ارتباطات و همکاران. همچنین، مشاهده می‌شود که عامل رهبری، بیشترین تأثیر را بر رضایت کارکنان داشته است؛ لذا، به مدیران مراکز ورزشی توصیه می‌شود که با سنجش دوره‌ای کیفیت خدمات داخلی موجب افزایش بهره‌وری و رضایت پرسنل خود شوند.
کلیدواژه‌ها
عنوان مقاله [English]
Designing and Validating the Questionnaire of Employee Satisfaction of Internal Service Quality in Water Sport Facilities
نویسندگان [English]
- Mohsen Esmaeili
- Mostafa Afshari
- Mehdi Rasooli
Assistant Professor of Sport Management, Sport Science Research Institute
چکیده [English]
The aim of this study was to design and validate the questionnaire of employees’ satisfaction from internal services quality in water sports facilities. The population was employees of swimming pools and water recreation centers in Tehran. Samples were selected using Non-targeted method. 284 questionnaires were completed. Data were analyzed using the structural equation modeling, exploratory factor analysis, and first and second-order confirmatory factor analysis. The results showed that the five main factors influencing employees' satisfaction with the quality of internal services centers were leadership, resources, rewards, communications and coworkers. The results also revealed that the leadership factor had the greatest impact on employees’ satisfaction. It is recommended to Sports center's managers to assess the quality of internal services periodically, in order to try to promote their productivity and staff satisfaction.
کلیدواژه‌ها [English]
- Employees' Satisfaction
- Internal Services Quality
- Equation Modeling
- Factor Analysis
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