ارتباط بین کیفیت خدمات مجلات علمی-پژوهشی علوم ورزشی و رضایتمندی پژوهشگران با استفاده از تحلیل مسیر

نوع مقاله : مقاله پژوهشی

نویسندگان

1 دانشجوی دکتری مدیریت ورزشی، دانشگاه پیام نور، تهران، ایران

2 دانشیار مدیریت ورزشی، دانشگاه پیام نور، تهران، ایران

چکیده

این پژوهش با هدف بررسی ارتباط بین کیفیت خدمات مجلات علمی-پژوهشی علوم ورزشی و رضایتمندی پژوهشگران با استفاده از تحلیل مسیر انجام شد. همچنین با استفاده از روش نمونه­ گیری تصادفی سیستماتیک، 345 پژوهشگر به‌عنوان نمونة آماری انتخاب شدند. در این پژوهش، پرسشنامه­ های پژوهشگرساختة کیفیت خدمات مجلات علمی-پژوهشی و رضایتمندی پژوهشگران به‌عنوان ابزار گردآوری داده­ ها به‌کار رفتند که روایی آن­ها تأیید شد و پایایی آن­ها به‌ترتیب برابر با 91/0 و 94/0 به­ دست آمد. برای تجزیه و تحلیل داده­ ها از آمار توصیفی و استنباطی (ضریب همبستگی پیرسون و مدل معادلات ساختاری) استفاده شد. یافته­ های پژوهش نشان داد که کیفیت خدمات مجلات علمی-پژوهشی علوم ورزشی تأثیر مثبت و معناداری بر رضایتمندی پژوهشگران داشت. همچنین مؤلفه­ های سرعت پاسخ­گویی، ساختار اجرایی، اعتمادپذیری و روزآمدی تأثیر معناداری بر رضایتمندی پژوهشگران داشتند و تنها مؤلفة کارکنان تأثیر معناداری بر رضایتمندی پژوهشگران نداشت. براساس نتایج این پژوهش، افزایش کیفیت خدمات مجلات علمی-پژوهشی به رضایتمندی پژوهشگران منتج می­شود که می­تواند پیامدهای مثبتی ازجمله دریافت مقالات باکیفیت را برای مجله به‌همراه داشته باشد.

کلیدواژه‌ها

موضوعات


عنوان مقاله [English]

The Relationship between the Service Quality in Scientific Journals of Sport Sciences and the Researcher Satisfaction by Path Analysis

نویسندگان [English]

  • Bahman Asgari 1
  • Hamid Ghasemi 2
1 Ph.D. Student of Sport Management, Payam Noor University (PNU), Tehran, Iran
2 Associate Professor of Sport Management, Payam Noor University (PNU), Tehran, Iran
چکیده [English]

The purpose of this study was to investigate the relationship between the service quality in scientific journals of sport sciences and the researcher satisfaction by path analysis. Also, 345 researchers were selected as the statistical sample by systematic random sampling. In this research, researcher-made questionnaires of the service quality in scientific journals and researcher satisfaction were used as data collection tool whose validity has been confirmed and their reliability was 0.91 and 0.94, respectively. Descriptive and inferential statistical methods (Spearman correlation coefficient and structural equation model) were used for data analysis. The results showed that service quality of scientific journals has positive and significantly effects on the researcher satisfaction. Also, the subscales of response speed, executive structure, trustworthiness and updating had significant effect on the researcher satisfaction, but personnel did not have a significant effect on the researcher satisfaction. According to the results of this research, the increase in the service quality of scientific journals leads to researcher satisfaction which can have positive consequences for the journals such as receive more quality article.

کلیدواژه‌ها [English]

  • service quality
  • Scientific Journals
  • Researchers of sport sciences
  • Researcher Satisfaction
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